Gartner Research

Promoting Organizational Agility With the Digital Workplace

Published: 25 April 2014

ID: G00263921

Analyst(s): Matthew Cain , Mike Gotta

Summary

The digital workplace enables new, more effective ways of working; raises employee engagement and agility; and exploits consumer-oriented styles and technologies. Done well, the digital workplace results in a more social, mobile, accessible and data-driven work environment.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Creating a more consumerlike computing environment enables IT leaders to deliver a more engaging and effective employee work experience
  • By creating a portfolio of digital workplace tools and services, IT leaders can amplify the impact of investments in consumer-friendly technology used in the workplace
  • To maximize workforce effectiveness, IT leaders must augment IT processes and service delivery practices with social and behavioral science disciplines to better address cultural dynamics

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