Gartner Research

Healthcare Delivery Organization CIOs Must Make Vendor Relationship Management a Critical Discipline

Published: 25 April 2014

ID: G00261469

Analyst(s): Zafar Chaudry, M.D.


Cultivating strong relationships with system and technology vendors will dramatically decrease risk for healthcare delivery organizations. CIOs should make suitable investments in time and resources to these mission-critical relationships.

Table Of Contents
  • Key Challenges



  • Treat Vendors and Their Representatives With Respect While Demonstrating Authority and Confidence
  • Involve and Align All Key Stakeholders in an Enterprisewide Vendor Engagement and Collaboration Strategy
  • Maximize Lifetime Relationship Value by Regularly Updating the Vendor on the HDO's Goals, Strategy and Long-Term Vision
  • Understand a Vendor's Strategy and Long-Term Vision

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