Gartner Research

Global Business Service Leader Challenges — The Key Role of Governance

Published: 25 April 2014

ID: G00263649

Analyst(s): Cassio Dreyfuss , Suzanne Adnams


The global business service leader faces big challenges to align, integrate and coordinate services to meet both global and local business objectives. Understanding and implementing new governance processes are essential for managing a complex service strategy and dynamic service architecture.

Table Of Contents
  • Key Challenges


  • The Challenges of Global Service Implementations


  • Organizational Support for the GBSL
  • Effective Governance Framework
  • Global Strategy and Local Opportunistic Implementations
  • Summary of Key Success Factors for the GBSL

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