Gartner Research

The Regulated Social Media Risk Management Survival Guide

Published: 25 April 2014

ID: G00260616

Analyst(s): Stessa Cohen, Andrew Walls, French Caldwell

Summary

The U.S. FFIEC's social media risk management guidance is targeted at consumer-facing financial institutions. However, Gartner's recommendations for managing the impacts also apply to highly regulated enterprises in other industries worldwide.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Regulators can require regulated enterprises to have social media risk management programs
  • Using social media increases the regulatory and legal burden for regulated industries (including financial institutions)
  • The technical characteristics of social media can conflict with regulatory compliance, which, in some cases, makes social media usage inherently problematic for regulated enterprises

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