Gartner Research

From CIO to Global Business Service Leader

Published: 29 April 2014

ID: G00260250

Analyst(s): Cassio Dreyfuss , Suzanne Adnams , Alvaro Mello, Debra Curtis


CIOs moving into the role of global business service leaders will need specialized capabilities, organization and governance for this new role. CIOs must be able to identify the early indicators for this change as well as understand the challenges of the role.

Table Of Contents



  • Global Business Service: Enterprise Indicators
    • Seeking Enterprisewide Economies of Scale
    • Pursuing Competitive Service Cost and Value Against the External Market
    • Intending to Source Strategically, Rather Than Reactively
  • Global Business Service Leader: Skills and Experience
    • Challenges for the CIO in Moving to Global Business Service Role
    • Assess Current Readiness for GBSL Role
    • Build Strong Business Alliances
    • Identify Enterprise Improvement Opportunities
    • Participate in Change and Transformation Initiatives
    • Pursue an Enterprise Governance Perspective


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