Gartner Research

Survey Analysis: Field Service Management Shows ROI in Nine Months and Field Service Mobility Has Improved Greatly

Published: 29 April 2014

ID: G00260796

Analyst(s): Michael Maoz , William McNeill


Field service software has a long history of delivering value, and the results from this survey are no exception: Companies can expect to achieve ROI in nine months. Field service directors can use the survey results to help create their business case for investment in field service software.

Table Of Contents

Survey Objective

Data Insights

  • ROI Can Be Achieved in Nine Months
    • Before the Job
    • At the Job
    • After the Job
  • SaaS Is Growing in Importance
  • Vendor Viability Tops the List of Evaluation Criteria
  • Mobile Is No. 1 Functionality
  • Opportunities for Improvement Still Exist
  • Methodology

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