Gartner Research

How to Choose the Right Technology for a Knowledge Management Program

Published: 30 April 2014

ID: G00260605

Analyst(s): Nikos Drakos

Summary

Knowledge management is a discipline and not a technology market. There are no "KM products," as many technologies are able to support a KM program designed for participation, interaction, and information exchange. We provide a framework for IT leaders to identify the most relevant technologies.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Select Technologies on the Basis of Their Relevance to Your Use Case Requirements
    • Enterprise Search and Text Analytics
    • Intranets and Enterprise Portals
    • Collaboration and Social Platforms
    • Enterprise Content Management Software
    • Business Applications and Task-Specific Environments
    • Office Suites and Personal Communication Applications
    • Colocation and Physical Interaction

Case Studies

  • Using Structured Search to Boost Access and Reuse of Existing Information
  • Using Physical Interaction and Observation to Transfer Tacit Know-How

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