Gartner Research

Why Knowledge Management Deserves a Fresh Look

Published: 30 April 2014

ID: G00255797

Analyst(s): Nikos Drakos


Interest in knowledge management from IT leaders is surging as a direct response to key workplace triggers, despite its patchy record over the past 20 years. We revisit the unchanged fundamental disciplines of KM and take a fresh look at the business and technology trends driving its renewal.

Table Of Contents
  • Key Challenges


  • Increasing Reliance on Nonroutine Work Will Increase the Business Relevance of KM
  • Workplace Technologies Promoting Transparent and Persistent Communications Are Increasing the Chances of KM Success


  • Focus KM Programs on People and Socialization Processes to Capitalize on Knowledge Artifacts and the Information Streams Through Which They Flow
  • Be Clear About the Specific Objectives, Context and Use Cases KM Programs Aim to Support
  • KM Is Something You Will Need to Do, Even If You Don't Call It KM

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