Gartner Research

Maximize the Value of SAP ERP Through Integrated Application Management Tools

Published: 30 April 2014

ID: G00263618

Analyst(s): Derek Prior

Summary

SAP ERP application managers should use an integrated set of application management tools to achieve measurable business process improvement, more agile change management and application service agreements that include measurable business outcomes.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Integrated application management tools will help SAP application managers simplify the measurement and improvement of SAP ERP business process performance
  • Integrated application management tools will help SAP application managers accelerate the SAP ERP change management process by at least 10%, and enable change requests to be more easily prioritized around business value
  • Integrated application software management tools will enable SAP application management service providers to offer and deliver SLAs that include business outcomes and technical delivery performance

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