Gartner Research

Market Trends: Tracking and Managing Nontraditional TEM Assets

Published: 01 May 2014

ID: G00260874

Analyst(s): Tom Eagle


Pressing beyond the traditional boundaries of fixed and mobile telecom expenses, some TEM vendors are beginning to track and manage IT assets and services in areas such as unified communications and cloud services. The result is new vendor revenue opportunities and broader value to customers.

Table Of Contents


Market Trend

  • Breakthrough: First Wave of Nontraditional TEM Tracking
    • Unified Communications
    • SaaS
    • Common Features
  • Expansion: Second Wave of Nontraditional TEM Tracking
    • CCaaS and UCaaS
    • IaaS
    • CSP Management Platforms
    • Web Conferencing
    • Travel-Related Communications Expenses
    • Sourcing and Vendor Management Office
  • Buyers: Looking Beyond Mobile and Fixed TEM

Contrarian View

  • TEM Vendors Overextend Themselves

Vendors to Watch

Gartner Recommended Reading

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