Gartner Research

Top Retail Business and Technology Trends

Published: 01 May 2014

ID: G00262119

Analyst(s): John Davison, Miriam Burt


Consumerization is the driving force that is paving the way for many key business and technology trends in retailing. This research examines the leading technology and business trends in retailing and the interdependence of those trends.

Table Of Contents


  • Top Business Trends
    • The Consumerization of Retailing
    • Digitalization
    • The Store as the Hub of Multichannel Retailing
    • Investment in Store Mobility
    • More Cost-Effective Multichannel Fulfillment
    • Organizational Realignment Across Channels
    • Consistency in Multichannel Pricing
    • Collaboration With Customers
    • Expansion in New Markets
    • Customer-Led Business Models
    • Recommendations
  • Top Technology Trends
    • Information Explodes as Mobile, Social, Cloud and the Internet of Everything Converge
    • POS Moves From Store to Multichannel
    • Multichannel Master Data Management and Multichannel Master Content Are Priorities
    • Grocery Shapes Multichannel Fulfillment Models
    • DOM Systems Will Be Critical for Effective Multichannel Execution
    • Customization and 3D Printing Will Become More Important as Customers Seek Personalization, and Retailers Seek New Technologies to Improve Product Availability
    • Recommendations

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