Gartner Research

Improve Negotiation Leverage With Optimum Exit Clauses for WAN Service Contracts

Published: 02 May 2014

ID: G00260864

Analyst(s): Neil Rickard


By including the right exit provisions in their network service contracts, network sourcing professionals can improve their negotiating position in terms of both commercial and service quality outcomes.

Table Of Contents
  • Key Challenges



  • Ensure Continuous Access to Network Service Configuration and Inventory Information
  • Include an Exit Plan in the WAN Service Contract That Allows for Gradual Migration to Another Provider, on Your Preferred Timetable
  • Require That the Network Service Exit Plan Can Be Invoked at the End of Contract or Earlier If Specific Conditions Occur

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