Gartner Research

How to Move ERP Competence Center Maturity From Level 1 to 2 to 3

Published: 05 May 2014

ID: G00262438

Analyst(s): Carol Hardcastle, Pat Phelan


IT and ERP leaders must mature their ERP CCs to stay aligned with what the business needs to achieve its strategic objectives. Follow this guidance to plan ERP CC maturity from an "engine room" CC to a process support CC, or to an enterprise capabilities center of excellence.

Table Of Contents
  • Key Challenges



  • Align the ERP CC Structure, Skills and Processes With Business Needs and the ERP Strategy
  • Move the ERP CC From Maturity Level 1 to 2 by Broadening Expertise in Products/Technologies Involved in the Total Solution; Revise Support Methodologies, Processes and Governance to Take a Business Process View
    • Scope of Services
    • Organizational Structure
    • Skills
    • Governance
  • Move the ERP CC From Maturity Level 2 to 3 by Redefining the ERP CC Within the Holistic IT Organizational Model for the Enterprise
    • Scope
    • Organizational Structure
    • Skills
    • Governance

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