Gartner Research

Digital Government Will Move at the Speed of Civic Moments

Published: 08 May 2014

ID: G00263138

Analyst(s): Rick Howard


Digital civic moments will be a central feature of digital government. This research introduces the civic moment and provides government CIOs with a scenario demonstrating how such moments can disrupt and transform government service delivery and business models.

Table Of Contents


  • Digital Government Takes the Shape of Civic Moments
  • Focus on Outcomes When Designing a Civic Moment
  • Example: Loss of Employment Triggers the Immediate Creation of a Customized Return-to-Work Plan
  • Implications of This Civic Moment

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