Gartner Research

Comprehensive IT Vendor Management Framework Builds the Foundation for an Effective Program

Published: 08 May 2014

ID: G00261538

Analyst(s): Helen Huntley

Summary

Reliance and spend on IT vendors is increasing, yet resources and disciplines needed to manage vendors are often underfunded, and confusion exists regarding what needs to be done and who should do it. Use this vendor management framework to define responsibilities, drive value and reduce risk.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Create a Vendor Management Program
    • Establish the Vendor Management Mission and Objectives
    • Develop the Vendor Management Organization and Staffing Model
    • Define Vendor Management Value Metrics
    • Classify and Optimize the Vendor Portfolio
    • Create a Strategic Vendor Management Program
  • Acquire and Divest Vendors
    • Evaluate and Select Vendors
    • Negotiate and Contract With Vendors
    • Onboard Vendors
    • Manage Transitions
    • Vendor Disposition
  • Manage Vendors
    • Manage Contracts and Finances
    • Manage Performance
    • Manage Relationships
    • Link Demand Management and Supply
    • Manage Vendor Risk
  • Develop and Articulate Value
    • Create and Manage Communication Plan
    • Establish Vendor Ecosystem Operating Model
    • Define and Manage Continuous Improvement
    • Drive Innovation
    • Develop Dashboards and Analytics
  • Horizontal Axis on Vendor Management Framework — "Vendor Governance Models and Rules" and "Assess Vendor Management Maturity"
    • Vendor Governance Models and Rules
    • Assess Vendor Management Maturity

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Log In

Purchase this Document

To purchase this document, you will need to register or sign in above

Register Now

Become a client

Learn how to access this content as a Gartner client.