Gartner Research

Comprehensive IT Vendor Management Framework Builds the Foundation for an Effective Program

Published: 08 May 2014

ID: G00261538

Analyst(s): Helen Huntley

Summary

Reliance and spend on IT vendors is increasing, yet resources and disciplines needed to manage vendors are often underfunded, and confusion exists regarding what needs to be done and who should do it. Use this vendor management framework to define responsibilities, drive value and reduce risk.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Create a Vendor Management Program
    • Establish the Vendor Management Mission and Objectives
    • Develop the Vendor Management Organization and Staffing Model
    • Define Vendor Management Value Metrics
    • Classify and Optimize the Vendor Portfolio
    • Create a Strategic Vendor Management Program
  • Acquire and Divest Vendors
    • Evaluate and Select Vendors
    • Negotiate and Contract With Vendors
    • Onboard Vendors
    • Manage Transitions
    • Vendor Disposition
  • Manage Vendors
    • Manage Contracts and Finances
    • Manage Performance
    • Manage Relationships
    • Link Demand Management and Supply
    • Manage Vendor Risk
  • Develop and Articulate Value
    • Create and Manage Communication Plan
    • Establish Vendor Ecosystem Operating Model
    • Define and Manage Continuous Improvement
    • Drive Innovation
    • Develop Dashboards and Analytics
  • Horizontal Axis on Vendor Management Framework — "Vendor Governance Models and Rules" and "Assess Vendor Management Maturity"
    • Vendor Governance Models and Rules
    • Assess Vendor Management Maturity

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