Gartner Research

Embracing and Creating Value From Shadow IT

Published: 09 May 2014

ID: G00264121

Analyst(s): Simon Mingay


IT organizations need to reframe their perspective on "shadow IT," engage with it and adopt practices that will exploit it as a delivery mechanism, albeit with some guardrails and clarification of accountability to mitigate the risks and enhance the value.

Table Of Contents
  • Key Challenges



  • Engage
  • Define Clear Accountability
  • Define or Update Policies and Guidelines
  • Create Limits
  • Offer Support Services
  • Decompose the Service Offerings
  • Develop Bimodal IT
  • Provide Multitiered Support
  • Create a List of Approved Tools, Devices and Suppliers
  • Provide Training and Consider Accreditation
  • Create an Inventory
  • Partner With Internal Auditing or a Group Risk Function

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