Gartner Research

HDO CIOs Can Choose the Best-Fit Clinical System With This Three-Step Plan

Published: 09 May 2014

ID: G00261580

Analyst(s): Thomas J. Handler, M.D., Zafar Chaudry, M.D.


Healthcare delivery organizations are looking to new software systems to improve their clinical processes. By putting in place the proper system selection process, as outlined in this research, HDO CIOs can increase the likelihood of choosing the right product and vendor.

Table Of Contents
  • Key Challenges



  • Develop a Collaborative System Selection Process With Strong Commitment and Active Participation From Key HDO Executive and Clinical Stakeholders
    • Build a stakeholder working group
    • Establish a selection process
    • Assess the HDO's readiness for system implementation
    • Develop a meaningful approach to evaluating costs
    • Manage change effectively
  • Identify Clinical and HDO-Specific Requirements, and Ensure the Solution Addresses Those Requirements
    • Set clear, realistic and achievable goals
    • Ask the vendor to conduct on-site demonstrations
    • Continually communicate
    • Avoid letting the selection process become an IT project
    • Insist on vendor reference checks
  • Consider Long-Term System and Vendor Suitability, Not Just Solution Functionality
    • Do not overly focus on system functionality
    • Make the vendor's long-term vision a key selection criterion
    • Assess the vendor's track record of delivery
    • Evaluate service and support
  • Conclusion

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