Gartner Research

Forecast Analysis: Business Process Outsourcing, Worldwide, 1Q14 Update

Published: 15 May 2014

ID: G00261927

Analyst(s): Misako Sawai, TJ Singh, Cathy Tornbohm, Morgan Yeates

Summary

Gartner's 1Q14 business process outsourcing forecast reflects buyer decisions previously withheld due to economic uncertainty releasing energy into the market. Based on various indicators, Gartner forecasts a compound annual growth rate of 5.6% from 2012 through 2017 and growth of 6.2% in 2014.

Table Of Contents

Analysis

  • Introduction
  • Noteworthy Changes in the Forecast and Macrolevel Influences
    • Demand Creation
    • Expansion of BPaaS
    • Rise of Hybrid BPO Services
    • Growth in First-Time BPO Adoption
    • Improving Economic Conditions
    • Significant Provider Results
  • BPO Market Results by Process Domain
  • BPO Market Results by Geographic Region
    • North America
    • Western Europe
    • Asia/Pacific
    • Japan
    • Latin America

Assumptions

  • BPO Market Size and Historical Activity
  • BPO Sales Pipeline and Contract Signings
  • BPO Purchasing Trends
  • Business and Financial Conditions
  • Economic and Employment Data
  • Political and Regulatory Climates
  • Evolving BPO Business Models and Delivery Architectures

Market Model

  • Forecast Components
    • BPO Spending Forecast
  • Influencing Factors
    • BPO Market Size and Historical Activity
    • BPO Sales Pipeline and Contract Signings
    • BPO Purchasing Trends
    • Business and Financial Conditions
    • Economic and Employment Data
    • Political and Regulatory Climate
    • Evolving BPO Business Models and Delivery Architectures
  • Connections
    • Political and Regulatory Climate > BPO Purchasing Trends > BPO Spending

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.