Gartner Research

ERP Projects: Managing Organizational Change Is Critical for Success

Published: 15 May 2014

ID: G00262620

Analyst(s): Pat Phelan, Carol Hardcastle, George Martin


Organizations that underestimate the importance of organizational change management in ERP projects often fail to achieve desired business outcomes. ERP leaders and their teams should follow these best practices to embed organizational change into the project.

Table Of Contents
  • Key Challenges



  • Ensure Business Understanding of the Magnitude of Change Associated With the ERP Project
  • Secure Executive Leadership and Commitment to the ERP-Enabled Change Project; Then Clearly Define Change Management Responsibilities
  • Embed Organizational Change in the ERP Project Plan and Approach From the Outset
  • Build and Execute a Comprehensive Organizational Change Approach That Covers Both the "Art and Science" of Successful Change

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