Gartner Research

How to Select a Managed Print Services and Managed Content Services Provider

Published: 16 May 2014

ID: G00262898

Analyst(s): Ken Weilerstein

Summary

Managed print services can reduce your printing costs by 10% to 30%. IT operations and purchasing managers should carefully choose an MPS/MCS provider to free up their IT staff for other urgent needs. Adopt the evaluation criteria in this document to ensure success with your RFP.

Table Of Contents
  • Key Challenges

Introduction

  • Beyond Managed Print Services

Analysis

  • Evaluate for Thorough and Fair Needs Assessment
  • Evaluate for Customer Communication and Oversight
  • Evaluate for Equipment Supported
  • Evaluate for Partnerships
  • Evaluate for Proven Track Record for MPS and MCS
  • Evaluate for Adaptability and Flexibility of the Services
  • Evaluate for Accurate and Auditable Billing
  • Evaluate for Upscaling and Downscaling Flexibility
  • Evaluate for Printing Security
  • Evaluate for IT Printing Architecture Support
  • Evaluate for Staffed Services
  • Evaluate for Geographical Range
  • Evaluate for Helping Users Manage Change
  • Evaluate for Business Process Optimization and Automation
  • Evaluate for Network Printing Infrastructure and Management Outsourcing
  • Evaluate for Emerging Service Areas
  • Evaluate for Environmental Optimization
  • Evaluate for End-of-Contract Concerns

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