Gartner Research

How to Select a Managed Print Services and Managed Content Services Provider

Published: 16 May 2014

ID: G00262898

Analyst(s): Ken Weilerstein


Managed print services can reduce your printing costs by 10% to 30%. IT operations and purchasing managers should carefully choose an MPS/MCS provider to free up their IT staff for other urgent needs. Adopt the evaluation criteria in this document to ensure success with your RFP.

Table Of Contents
  • Key Challenges


  • Beyond Managed Print Services


  • Evaluate for Thorough and Fair Needs Assessment
  • Evaluate for Customer Communication and Oversight
  • Evaluate for Equipment Supported
  • Evaluate for Partnerships
  • Evaluate for Proven Track Record for MPS and MCS
  • Evaluate for Adaptability and Flexibility of the Services
  • Evaluate for Accurate and Auditable Billing
  • Evaluate for Upscaling and Downscaling Flexibility
  • Evaluate for Printing Security
  • Evaluate for IT Printing Architecture Support
  • Evaluate for Staffed Services
  • Evaluate for Geographical Range
  • Evaluate for Helping Users Manage Change
  • Evaluate for Business Process Optimization and Automation
  • Evaluate for Network Printing Infrastructure and Management Outsourcing
  • Evaluate for Emerging Service Areas
  • Evaluate for Environmental Optimization
  • Evaluate for End-of-Contract Concerns

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.