Gartner Research

How to Succeed With Role Management and Avoid Common Pitfalls

Published: 19 May 2014

ID: G00262708

Analyst(s): Heidi L. Wachs


Organizations have grappled with role management, a component of identity governance and administration, for years with mixed results. This guidance framework describes Gartner's recommended approach to the role management life cycle and factors to consider when developing a role management program.

Table Of Contents

Problem Statement

  • Reasons for Roles
  • Roles and IGA

The Gartner Approach

The Guidance Framework

  • Step 1: Scope the Project
    • Motivating Factors
    • Short- and Long-Term Goals
    • Who Will Participate?
    • Order of Operations
  • Step 2: Gather Business and Entitlement Data
    • Top-Down Categorization
    • Bottom-Up Collection
    • Bringing It All Together
  • Step 3: Design the Role Model
    • Groupings of Roles
    • Assignment of Roles
    • Role Ownership
  • Step 4: Implement the Role Model
  • Step 5: Maintain the Role Model

Risks and Pitfalls

Gartner Recommended Reading

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