Gartner Research

Market Trends: Critical Competencies for Communications Service Providers at the 2020 Horizon

Published: 20 May 2014

ID: G00260661

Analyst(s): King-Yew Foong


Market changes through 2020 will require communications service providers to carry out extensive transformations (including new operational practices and sales models). To remain competitive and relevant, CSPs' senior management will need to identify and invest in new competencies now.

Table Of Contents


Market Trend

  • A 2020 Vision for CSPs
  • Market Structure Trend
    • CSPs Must Build Five Critical Capabilities to Meet Market Challenges
    • Competition, Technology Evolution and Increased Customer Requirements Are Pressurizing CSPs to Transform
    • How CSPs Can Address the Market Changes and Challenges

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