Gartner Research

Measuring and Monitoring IT Demand Management Delivers Better Sourcing Results

Published: 22 May 2014

ID: G00260405

Analyst(s): Kris Doering, Ruby Jivan


The benefits of effective demand management are obvious to business stakeholders, yet few IT organizations invest in processes and techniques to manage IT demand. Sourcing executives can deliver higher business satisfaction by measuring, monitoring and improving key demand management metrics.

Table Of Contents
  • Key Challenges



  • Identify With Business Leaders the Most Important Demand Metrics to Measure
  • Communicate Regularly With Business Leaders and Identify Opportunities for Continuous Improvement
  • Ensure IT Service Delivery Managers and/or Service Providers Understand the Requirements for End-to-End Performance

Case Study

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