Gartner Information Technology Research

Gartner Magic Quadrant for Finance and Accounting BPO


This Magic Quadrant evaluates vendor capabilities in the comprehensive F&A business process outsourcing market among 20 providers. Use this Magic Quadrant to help identify and evaluate the right providers to support your organization.

Published: 28 May 2014

ID: G00261993

Analyst(s): Cathy Tornbohm

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • Accenture
    • arvato
    • Capgemini
    • Cognizant
    • Dell
    • EXL
    • Genpact
    • HCL Technologies
    • HP
    • IBM
    • Igate
    • Infosys
    • Serco
    • Steria
    • Sutherland Global Services
    • Tata Consultancy Services
    • Tech Mahindra
    • Wipro
    • WNS
    • Xerox
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


Market Overview

  • Competitive Differentiators Are Driven by a Highly Competitive Market
    • Still No Single "Global" Standard Way to Run or Price a Finance Process — Benchmarking
    • Process Enhancement Technologies and Services
    • Providers Integrating Consultancy Services Into BPO Activities
    • Vertical Market Expertise Is an Increasingly Large Part of Selection Criteria
    • Global Delivery: Latin America and Eastern Europe Are Growing, but India Still Dominates
    • Adding End-to-End Process Capabilities for Source-to-Pay and Order-to-Cash Services

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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