Gartner Research

Market Guide for UCaaS in Europe

Published: 28 May 2014

ID: G00263174

Analyst(s): Daniel O'Connell , Steve Blood


The unified-communications-as-a-service market in Europe is starting to mature with a number of Pan-European offers that may appeal to IT planners. Competition among technology platforms will remain intensive, in many cases even within the same service provider.

Table Of Contents

Market Definition

Market Direction

Market Analysis

  • Four Scenarios That Favor UCaaS
    • Supporting the Cloud-First Strategy
    • Addressing Communications Underinvestment
    • Revisiting the Hosted IP-PBX Contract
    • Minimizing Additional UC Support Requirements for Internal IT

Representative Vendors

  • 8x8
  • AT&T
  • BT
  • Interoute
  • Kcom
  • Orange Business Services
  • Telefonica
  • Thinking Phone Networks
  • Verizon
  • Vodafone

Market Recommendations

Gartner Recommended Reading

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