Gartner Research

Utility Retail Domain Strategic Technology Map

Published: 29 May 2014

ID: G00263962

Analyst(s): Chet Geschickter , Zarko Sumic


Utility CIOs face challenges prioritizing technology investments for customer and revenue life cycle processes. This strategic technology map ranks utility retail domain technologies by their impact on utility operational efficiency, customer effectiveness and implementation complexity.

Table Of Contents


  • Introduction
  • The Strategic Technology Map
    • Why and How to Use This Strategic Technology Map


  • Methodology Details
  • Evaluation Criteria
    • Utility Operational Efficiency
    • Customer Effectiveness
    • Challenge of Achieving Return on Investment
    • Technology Definitions
    • Technology Categories

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