Gartner Research

Market Share Analysis: IT Operations Management Software, Worldwide, 2013

Published: 30 May 2014

ID: G00261132

Analyst(s): Laurie Wurster , David Coyle , Ronni Rosenstein , Matthew Cheung , John Christopher Rizzuto, Federico De Silva


The IT operations management software market grew to reach $19 billion in 2013, with just over 4% growth. The large multisegment players continued to surrender share to a new generation of ITOM vendors that grew significantly faster than the market average.

Table Of Contents

Market Share Data

Overall Market Segment Performance Analysis

Top Vendors Analyzed

  • IBM Retains No. 1 ITOM Leadership Position, Despite Flat Growth
  • CA Technologies Maintains No. 2 Ranking and Cuts Year-Over-Year Decline Rate in Half
  • BMC Software Announces Long-Term Focus Postprivatization
  • Microsoft Closes the Gap on ITOM Leaders, With a Narrowly Focused ITOM Portfolio
  • HP Continues Downward Slide in ITOM Ranking

Other Notable Vendors

  • Riverbed, AppDynamics and New Relic Shake Up Traditional APM Providers
    • Riverbed Becomes a Serious Contender in APM
    • AppDynamics Extends Capabilities to Accelerate Growth
    • New Relic SaaS Approach Proves Successful Model
  • Commercial Open Source Heats Up Configuration Management With Chef and Puppet Labs
    • Chef Demonstrates Outstanding Growth With Enterprise
    • Puppet Labs' Automation Software Moves Commercial OSS Success Forward

Mergers and Acquisitions

Gartner Recommended Reading

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