Gartner Research

Digital Maturity Is a Key Factor in Profitability for Insurers

Published: 02 June 2014

ID: G00263422

Analyst(s): Juergen Weiss


Gartner research shows that insurers with advanced digital strategies are 63% more profitable on average than less digitally mature industry peers. We have identified key characteristics and best practices for insurance CIOs working to improve their companies' digital maturity and profitability.

Table Of Contents
  • Impacts


  • Digitalization Drives Insurance Profitability — But Many Insurance CIOs Overestimate Their Companies' Levels of Digital Maturity

Impacts and Recommendations

  • Higher digital maturity levels enable insurance business and IT leaders to boost corporate profitability
  • More centrally coordinated digital strategies enable insurance business and IT leaders to achieve higher maturity levels
  • Digital maturity positions insurance CIOs to better leverage technologies and deliver a significant positive impact on the value chain

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