Gartner Research

Best Practices for a Pace-Layered Approach to ERP Support

Published: 02 June 2014

ID: G00264060

Analyst(s): Pat Phelan , Mike Guay


When adopting a Pace-Layered Application Strategy, IT and ERP leaders must adopt ERP support methods and strategies tailored to the applications in each layer to ensure business objectives are realized. Follow this guidance to ensure the ERP CC is structured and staffed to support pace layering.

Table Of Contents
  • Key Challenges



  • Realign ERP Support Governance
    • When Differentiation and Innovation Applications Are Outside of the ERP Scope
    • When Differentiation and Innovation Applications Are Included in the ERP Scope
    • A Nuance for SaaS Applications
  • Adjust the Support Organization Structure
  • Find the Balance Between Agility and Control

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