Gartner Research

ESCL Case Study: L'Oréal Improves Demand-Planning Maturity by Focusing First on People, Then Process Compliance

Published: 06 June 2014

ID: G00261757

Analyst(s): Pam Fitzpatrick


It's not easy for supply chain leaders to drive process compliance in business units where they lack direct management authority. L'Oréal improved its demand-planning maturity by demonstrating its business value to top executives, and by organizing a global peer community to share best practices.

Table Of Contents



  • Plan a Strategy for Engaging People in the Initiative's Success
  • Align Independently Functioning Groups With a Common Set of Goals, Roles and Processes
  • Build a Community of Business-Oriented Demand Planners With Group Training
  • Focus on the KPIs and Use Process Compliance as Part of Continuous Improvement
  • Further the Impact by Forging Links With Business Leaders
  • Results
  • Recommendations for Supply Chain Leaders

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