Gartner Research

Assessing Mobile Conferencing Capabilities

Published: 06 June 2014

ID: G00262124

Analyst(s): Ken Agress


Although conferencing solutions have evolved to support mobile platforms, they haven't achieved parity with desktop clients. IT needs to understand what's possible and how features compare to user expectations.

Table Of Contents


  • Browser-Based Access Isn't an Alternative
  • Participants Have Reached Parity, While Limitations Remain for Hosts/Presenters
  • Integrated Conferencing Apps Are the "New Normal" …
  • … but There Are Still Many Different Apps
  • Audioconferencing Doesn't Mean "Dial-In" Anymore
  • Prerequisites Can Make or Break Conferencing
  • Connection Quality Can Vary
  • Bandwidth Consumption (and Cellular Data Bills) May Be High
  • Strengths
  • Weaknesses


  • Answer the Questions on the Mobile Conferencing Checklist
  • Leverage the Mobile Productivity Framework
  • Revisit Your Current Platforms — Are You Already Prepared?
  • Prepare or Update Your Conferencing Strategy
  • Validate User Expectations Before Describing the User Experience
  • Guide Your Users Down the Right Path

The Details

  • Audioconferencing Features
  • Videoconferencing Features
  • Presenting/Hosting Features
  • Messaging/Chat Features

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.