Gartner Research

Assessing Mobile Conferencing Capabilities

Published: 06 June 2014

ID: G00262124

Analyst(s): Ken Agress

Summary

Although conferencing solutions have evolved to support mobile platforms, they haven't achieved parity with desktop clients. IT needs to understand what's possible and how features compare to user expectations.

Table Of Contents

Analysis

  • Browser-Based Access Isn't an Alternative
  • Participants Have Reached Parity, While Limitations Remain for Hosts/Presenters
  • Integrated Conferencing Apps Are the "New Normal" …
  • … but There Are Still Many Different Apps
  • Audioconferencing Doesn't Mean "Dial-In" Anymore
  • Prerequisites Can Make or Break Conferencing
  • Connection Quality Can Vary
  • Bandwidth Consumption (and Cellular Data Bills) May Be High
  • Strengths
  • Weaknesses

Guidance

  • Answer the Questions on the Mobile Conferencing Checklist
  • Leverage the Mobile Productivity Framework
  • Revisit Your Current Platforms — Are You Already Prepared?
  • Prepare or Update Your Conferencing Strategy
  • Validate User Expectations Before Describing the User Experience
  • Guide Your Users Down the Right Path

The Details

  • Audioconferencing Features
  • Videoconferencing Features
  • Presenting/Hosting Features
  • Messaging/Chat Features

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