Gartner Research

Performance Road Map: Best Practices for Shaping Service Provider Business Strategy for Infrastructure Outsourcing

Published: 09 June 2014

ID: G00261858

Analyst(s): Rolf Jester, Fred Ng, Tina T. Tang


The Gartner Performance Road Map identifies key business metrics and KPIs that define the optimal service parameters for the future. Infrastructure outsourcing executives now have a strategic road map for creating future generation service offerings.

Table Of Contents
  • Key Challenges


  • Why Is the Gartner Performance Road Map for Service Providers Important?
    • Value Proposition
    • Constituents Who Benefit
  • Performance Road Map Framework


  • Current State of Infrastructure Outsourcing Business Metrics
  • Relevant Metrics and KPIs for Infrastructure Outsourcing
    • Market Responsiveness
    • Definition of Value Articulation
    • Definition of Pricing
    • Definition of Targeting
  • Sales Effectiveness
    • Definition of Sales Velocity
    • Definition of Sales Volume
    • Definition of Sales Diversity
    • Definition of Sales Performance
    • Definition of Sales Coverage
  • Service Line and Practice Management
    • Definition of Portfolio Complexity
    • Definition of Portfolio Adoption
    • Definition of Portfolio Vibrancy
    • Definition of Portfolio Distribution
    • Definition of Revenue Concentration
    • The Future of Metrics for Service Line and Practice Management
  • What Is the Road Map for the Future?


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