Gartner Research

Implement Three Key Infrastructure Outsourcing Levers to Enable Digital Business

Published: 10 June 2014

ID: G00262599

Analyst(s): David Ackerman , William Maurer


New digital business channels have impacted the Corvette, Crackerjack foods and local blood donations in the U.S. Globally, changing business requirements have sourcing managers working with their external service providers to develop and deliver infrastructure to support digital business channels.

Table Of Contents
  • Key Challenges



  • Decipher the Timing of Digital Opportunities
  • Leverage ESP Expertise With Flexible Terms in Outsourcing Contracts
  • Engage ESP Support as IT Roles and Positions Are Adjusted for Digital Business

Case Study

  • A Glimpse at the Potential of Digital

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