Gartner Research

Guidance Framework for Managing Consumer Identities

Published: 12 June 2014

ID: G00264251

Analyst(s): Lori Robinson


In today's digital era, more Web-based consumer-facing services have emerged. As organizations offer more consumer services, they must manage more identities — sometimes millions of consumer identities. Consumer identity and access management introduces challenges that require innovative solutions.

Table Of Contents

Problem Statement

The Gartner Approach

The Guidance Framework

  • Prework
    • Identify Key Business Stakeholders
    • Understand Business Drivers and Business Requirements
    • Document Business Use Cases
    • Understand Legal and Regulatory Requirements
    • Inventory Existing IAM Systems and Processes
    • Involve Your IT Peers
  • Create and Validate User Account
    • Create User Account
    • Validate
  • Manage Consumer Profile
    • User Preferences
    • Username and Password Management
    • Privacy preferences
  • Collect, Aggregate and Store Consumer Identity Data
  • Manage and Control Access
    • Authenticate User
    • Authorize User
  • Delete or Disable User Account
    • Self-Service
    • Delegated Administration
    • Automated User Account Deprovisioning
  • Audit

Risks and Pitfalls

Gartner Recommended Reading

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