Gartner Research

Best Practices for Evaluating and Selecting ERP System Integration Services

Published: 12 June 2014

ID: G00264207

Analyst(s): Pat Phelan, Frances Karamouzis

Summary

When choosing an ERP system integrator, selection teams should ensure that the scope of services in the RFP is aligned with relevant evaluation criteria and proposal response requirements, ensuring that the final selection represents the best choice for the organization.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Make Creating a Clear, Concise and Detailed Scope of Services the Highest Priority
  • Structure the Proposal Development Instructions so That the Format of the Vendor Responses Is Similar
    • In the RFP, Segment the Proposal Development Instructions Into Sections
    • Control the Pricing Model Decision and Instructions to Competitors
    • Limit Proposal Content
  • Use Evaluation Criteria That Are Meaningful, Measurable and Comparable

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