Gartner Research

Seven Habits of Highly Effective 'Wolf' I&O Leaders to Improve ITSM

Published: 13 June 2014

ID: G00262392

Analyst(s): Tapati Bandopadhyay


"Wolf" I&O leaders should use these seven habits to handle the challenges of maturing ITSM processes and demonstrating business value.

Table Of Contents
  • Key Challenges



  • Make Extensive Use of Analytical Tools
  • Manage the Expectations of Business Functional Leaders
  • Communicate the Business Impact of Improved ITSM Practices

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