Gartner Research

Four ITSM Strategies for a 'Wolf' I&O Leader

Published: 13 June 2014

ID: G00262393

Analyst(s): Tapati Bandopadhyay


I&O leaders are often not given enough time and strategic support. This research provides four strategies for "wolf" I&O leaders to use to perform the balancing act between cost and value, risk and speed, business expectations and financial prudence.

Table Of Contents
  • Key Challenges



  • Focus on Key Business Values and Outcomes of Your Organization
  • Prioritize Your Service Portfolio and Pipeline by Business Outcomes
  • Create Differentiated Service Quality Parameters
  • Differentiate IT Service Costs and Support Levels
  • Set and Communicate Service-Level Expectations

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