Gartner Research

Critical Capabilities for Client Management Tools

Published: 13 June 2014

ID: G00263100

Analyst(s): Kevin Knox, Terrence Cosgrove


The client management tool market is diverse, with great variability among the products. This research evaluates eight critical capabilities of client management tools within four use cases to help end-user computing managers evaluate the spectrum of offerings.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use Case Graphics
  • Vendors
    • Absolute Manage
    • Accelerite Radia
    • BMC Client Management
    • CA Client Automation
    • Dell Kace
    • FrontRange Heat DSM
    • IBM Endpoint Manager
    • Kaseya Virtual System Administrator
    • Landesk Management Suite
    • ManageEngine Desktop Central
    • Matrix42 Physical
    • Microsoft SCCM
    • Symantec Client Management Suite
    • ZENworks Configuration Management
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Patching
    • Software Distribution
    • Inventory and Software Use
    • Scalability
    • Administration and Usage
    • Customization
    • Integration
    • Cross-Platform Support
  • Use Cases
    • Total Client Management
    • Compliance and Security
    • Resource- and Expertise-Constrained
    • Global Large-Enterprise
  • Vendors Added and Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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