Gartner Research

Competitive Landscape: Cross-Channel, Centralized, Catalog-Driven CRM, Order Management and Service Fulfillment for CSPs, Worldwide, 2014

Published: 17 June 2014

ID: G00263861

Analyst(s): Martina Kurth


This document examines how eight technology providers are addressing the communication service provider market for catalog-driven CRM, order management and service fulfillment solutions.

Table Of Contents


  • Market Analysis
    • Main Implementation Drivers
    • The Shifting Catalog Model
    • Positioning and Definition
  • Competitive Situation and Trends
    • Evolution of the Market
  • Market Players
  • The Future of Competition
    • Additional Vendors
  • Competitive Profiles
    • Amdocs
    • Cisco
    • Comarch
    • Comptel
    • Ericsson
    • NetCracker
    • Oracle
    • Sigma Systems
  • References and Methodology

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