Gartner Research

Seamless Alignment of Disparate Service Types Is Critical When Combining Application and Infrastructure Utility Services

Published: 17 June 2014

ID: G00263731

Analyst(s): Gilbert van der Heiden , Frank Ridder


As organizations increasingly leverage infrastructure utility services for service cost and quality optimization, they have to align not only disparate service types, but often different providers. Sourcing managers should ensure effective hybrid IT governance is driven by business outcomes.

Table Of Contents
  • Key Challenges



  • Focus on Seamless Alignment When Designing Your IT Services Hybrid
  • Update Your Sourcing Processes Based on an End-to-End IT Services View
  • Consider Cross-Service Provider Agreements for Better Alignment

Case Study

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.