Gartner Research

Seamless Alignment of Disparate Service Types Is Critical When Combining Application and Infrastructure Utility Services

Published: 17 June 2014

ID: G00263731

Analyst(s): Gilbert van der Heiden , Frank Ridder

Summary

As organizations increasingly leverage infrastructure utility services for service cost and quality optimization, they have to align not only disparate service types, but often different providers. Sourcing managers should ensure effective hybrid IT governance is driven by business outcomes.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Focus on Seamless Alignment When Designing Your IT Services Hybrid
  • Update Your Sourcing Processes Based on an End-to-End IT Services View
  • Consider Cross-Service Provider Agreements for Better Alignment

Case Study

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