Gartner Research

Critical Capabilities for Configuration Management Database

Published: 16 June 2014

ID: G00258266

Analyst(s): Ronni Rosenstein , Jarod Greene


The configuration management database vendor landscape now encompasses IT service view CMDBs and configuration repositories. Its continued growth means infrastructure and operations managers should determine their resource requirements before evaluating solutions.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use Case Graphics
  • Vendors
    • Axios (assyst Version 10.4)
    • BMC Atrium (Version 8.1.00)
    • BMC FootPrints ServiceCore (Version 11.6)
    • BMC Remedyforce (Version Summer 2013)
    • CA Technologies (Version 12.9)
    • EasyVista (Version EasyVista 2013)
    • HP (Version UCMDB 10.01)
    • IBM (Version 7.5.1)
    • Landesk (Version 7.6.2)
    • ServiceNow (Version Calgary)
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Service Modeling and Mapping
    • Integration/Federation
    • Reconciliation
    • Synchronization
    • Reporting
  • Use Cases
    • Service Support Analyst
    • IT Change Manager
    • Subject Matter Expert
    • IT Asset Manager
    • CMDB Manager

Inclusion Criteria

  • Critical Capabilities Rating

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