Gartner Research

Transaction Banking for the Digital Age — 'TB 2.0'

Published: 17 June 2014

ID: G00264057

Analyst(s): Fabio Chesini


Rapidly changing customer demands and regulatory requirements are driving a radical shift in the transaction banking model. This research highlights key areas that bank CIOs and line-of-business leaders must address to create the next generation of transacting banking, or "TB 2.0."

Table Of Contents


  • Transaction Banking — Definition
  • Transaction Banking — The Foundation
  • Transaction Banking — An Urgent Need for Change
    • Transaction Services Demand Better Customer Segmentation
    • Implications for IT
    • Communication Channels Become More Critical Than Ever
  • Main Drivers for Change in Transaction Banking
    • Value-Added Services
    • Relationship Services
    • Network Services
    • Operations and Support

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.