Gartner Research

Transaction Banking for the Digital Age — 'TB 2.0'

Published: 17 June 2014

ID: G00264057

Analyst(s): Fabio Chesini

Summary

Rapidly changing customer demands and regulatory requirements are driving a radical shift in the transaction banking model. This research highlights key areas that bank CIOs and line-of-business leaders must address to create the next generation of transacting banking, or "TB 2.0."

Table Of Contents

Analysis

  • Transaction Banking — Definition
  • Transaction Banking — The Foundation
  • Transaction Banking — An Urgent Need for Change
    • Transaction Services Demand Better Customer Segmentation
    • Implications for IT
    • Communication Channels Become More Critical Than Ever
  • Main Drivers for Change in Transaction Banking
    • Value-Added Services
    • Relationship Services
    • Network Services
    • Operations and Support

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