Gartner Research

Apply IT Operations Analytics to Broader Datasets for Greater Business Insight

Published: 24 June 2014

ID: G00263467

Analyst(s): Colin Fletcher , Jonah Kowall

Summary

IT operations analytics (ITOA) solutions bring an increasingly wide and valuable set of advanced analytical techniques that, while initially targeted at IT operations management (ITOM) use cases and data, can be applied by I&O leaders to broader datasets to yield unique insights.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • ITOA solutions are now more flexible and easier to use, which allows I&O leaders to more simply access, analyze and extract insight from non-IT data
  • ITOA solutions can be used by I&O leaders to analyze previously untapped business-relevant data and context contained within IT components
  • ITOA solutions support data exploration and experimentation by I&O leaders, yielding new and unique business insights from combined IT and non-IT datasets

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