Gartner Research

Governments Must Rethink Their Approach to Mobile to Increase Benefits

Published: 25 June 2014

ID: G00264021

Analyst(s): Bryan Pagliano


Mobile is transforming government operating models, but many government mobile initiatives merely overlay mobile on top of existing business processes and service delivery. This research helps CIOs move mobile to higher levels of business value.

Table Of Contents


  • Use a Simple Use-Case Framework With Predicted Benefits
  • Organize a Mobility Center of Excellence to Regularly Update Mobile Policies
  • Develop and Pilot New Digital Business Scenarios

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