Gartner Research

Sourcing Applications With Infrastructure Utility Services Requires Clear Accountabilities and Boundaries

Published: 01 July 2014

ID: G00263729

Analyst(s): Frank Ridder , Gilbert van der Heiden , Philip Dawson


Organizations are now increasingly using infrastructure utility services within their IT services hybrid. To ensure efficiency, sourcing managers must assign clear roles and responsibilities across involved parties, establish boundaries, use a RASCI approach and consolidate where possible.

Table Of Contents
  • Key Challenges



  • Clarify Roles and Responsibilities Alongside the IT Services Value Chain to Avoid Quality Gaps

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