Gartner Research

How to Estimate the ROI of Mobile Apps for Employees

Published: 01 July 2014

ID: G00264270

Analyst(s): Richard Marshall


Although mobile apps offer significant business benefits, many IT leaders find these benefits difficult to quantify. They should apply Gartner's framework for assessing costs and value from cost savings, additional revenue and intangible benefits, and they should build a business case for each app.

Table Of Contents
  • Key Challenges



  • Establish Cost Models for Mobile Development
    • Staffing
    • Tools
    • Testing
    • Devices
    • Integration
    • Management
    • Licensing
    • Cloud
    • Mobile Data Costs
    • Infrastructure
    • Support and Training
    • Updates
  • Base Your Project Benefit Metrics on Efficiency, Effectiveness and Error Reduction
    • Efficiency
    • Effectiveness
    • Error Reduction
  • Build a Business Case for Each App

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