Gartner Research

How to Estimate the ROI of Mobile Apps for Employees

Published: 01 July 2014

ID: G00264270

Analyst(s): Richard Marshall

Summary

Although mobile apps offer significant business benefits, many IT leaders find these benefits difficult to quantify. They should apply Gartner's framework for assessing costs and value from cost savings, additional revenue and intangible benefits, and they should build a business case for each app.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Establish Cost Models for Mobile Development
    • Staffing
    • Tools
    • Testing
    • Devices
    • Integration
    • Management
    • Licensing
    • Cloud
    • Mobile Data Costs
    • Infrastructure
    • Support and Training
    • Updates
  • Base Your Project Benefit Metrics on Efficiency, Effectiveness and Error Reduction
    • Efficiency
    • Effectiveness
    • Error Reduction
  • Build a Business Case for Each App

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.