Gartner Research

IT Services Sourcing Reform Will Prepare the Organization for Bimodal IT and Digital Business

Published: 02 July 2014

ID: G00259751

Analyst(s): Claudio Da Rold, Ruby Jivan, Frank Ridder

Summary

Digital business initiatives need a dual IT strategy, focusing simultaneously on efficiency and stability as well as innovation and speed. In order to avoid being bypassed by business peers, IT sourcing executives must shift to a bimodal approach as a first step toward adaptive sourcing strategies.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • IT sourcing executives are being forced to increase the competency of their sourcing teams to manage new stakeholders, niche providers and deliver fast-paced business outcomes through rapid collaboration, multisourcing and integrated hybrid services
  • As CIOs move to bimodal IT, to deliver IT efficiency and stability in parallel with innovation and speed, the current single approach to sourcing strategies is not meeting business expectations to enable the opportunities that digital business brings
  • Digital business vision usually comes with uncertainty and risks, so IT sourcing executives have to adapt their traditional processes, delivery models, contract terms, governance, organizational structure and policies to accommodate speed and innovation

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