Gartner Research

Coping With Consumer PCs, Notebooks and Tablets in the Enterprise

Published: 07 July 2014

ID: G00260357

Analyst(s): Leslie Fiering

Summary

Consumer devices are taking root through BYO programs and purchases that meet particular enterprise needs. Though enterprise-class PCs, notebooks and tablets continue to offer better reliability and efficiencies, a growing number of situations exist where IT leaders must embrace consumer devices.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Have a Program (and Budget) to Acquire a Variety of Consumer Devices — Especially Those Most Frequently Requested by Users — for IT Testing and Use
  • Buy the Consumer Devices From a Reseller or VAR That Will Offer Required Life Cycle Services and Provide Technical Support, Problem Resolution and a Buffer From Product Churn
  • Define Minimum Levels of Acceptable Technology for an Opt-In BYO Program
  • Continue to Buy Enterprise-Class PCs, Notebooks and Tablets Unless There Is a Specific Reason Not to, but Consider Offering Users a Greater Range of Device Choices

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