Gartner Research

How the PMO Can Make the Best of Shadow IT

Published: 07 July 2014

ID: G00264677

Analyst(s): Donna Fitzgerald


When the PMO learns of a "shadow IT" situation — and a business-appointed project manager is already in place — IT leaders can opt for a pitched battle over control, or go for a win-win by exploring co-management, agile development and the creative use of external resources.

Table Of Contents
  • Key Challenges



  • Match the Right IT Skills to the Right Shadow IT Project, Following Gartner's Four-Step Process
  • Opt for a Co-Project or Co-Program Manager When the Business Side of the Program Overshadows the IT Side, but Both Are Critical
  • Go Agile, or Bring in a Contract PM If the Business PM Has Domain Expertise but Limited Political Influence and Leadership

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