Gartner Research

How to Decide Between BMC and ServiceNow for ITSSM and Beyond

Published: 07 July 2014

ID: G00264143

Analyst(s): Gary Spivak, Ronni Rosenstein , Jarod Greene


Together, BMC and ServiceNow make up 50% of the ITSSM market. Since I&O organizations shortlist these vendors the most, this research helps I&O organizations compare and evaluate both offerings beyond ITSSM.

Table Of Contents
  • Key Challenge



  • Develop an I&O Improvement Plan and an ITOM Tooling Strategy
  • Compare BMC and ServiceNow Across Desired Areas
  • Lean Toward BMC for Deep ITOM Functionalities
  • Lean Toward ServiceNow for Extension Into the Business
  • Perform a Detailed License Analysis for All Options
  • Evaluate the Financial Viability of BMC and ServiceNow
  • ServiceNow
  • BMC

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